Intro & Summary
Your privacy is important to UK Print Studio (“UK Print Studio” or “we”). In this policy, we want to inform you about how we process your personal data and about your rights. Personal data is any information that can be connected to you as a private individual, for example name and contact information.
In short, this is why we process your data:
To the extent necessary for processing and delivering your order.
To give you offers and inspiration both by newsletters and by targeted marketing in social media, and other media online and offline.
To communicate with you and answer your questions.
To ask you about UK Print Studio and your experience with us.
To remind you of an abandoned shopping cart.
To create and maintain a customer account (incl. features such as favourites).
To comply with mandatory law (e.g., consumer and accounting law).
Do you want to know more? Please read our detailed explanations below.
1. Who is responsible for the processing of your personal data?
UK Print Studio, is responsible for the processing of your personal data. Please note that our payment provider is independently responsible for the processing of personal data collected through our site upon purchase. If you want to contact us regarding our processing of your personal data, please contact us at firstname.lastname@example.org
2. Who can gain access to your personal data?
Your personal information is processed primarily by us at UK Print Studio. We will never sell your personal data. In some cases, we share your personal data in order to fulfil our obligations to you in a good and efficient manner:
In order for us to ensure that you pay us, our payment provider will gain access to your personal data.
In order for us to deliver your goods to your home address or to a postal agent, and to handle any returns, we will share your personal data with a carrier.
To collect and publish your reviews on our website we share your personal data with the supplier that provide the technical solution to collect and publish such reviews.
To market products and to make our website as relevant as possible we share your personal data with those providing us with a marketing service including such as Google and Facebook.
3. How can you affect our processing of your personal data?
According to data protection legislation, you are entitled to a variety of rights which allow you to control how we process your personal data. Read more below.
3.1 Right to withdraw consent
You have a right to, entirely or partly, withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time your notice is provided.
3.2 Right to access
You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. You can gain access to the personal data and obtain a copy of the personal data processed by us.
3.3 Right to rectification and erasing data
You have a right to obtain rectification of any inaccurate personal data concerning you and to ask us to have incomplete personal data completed. Under certain circumstances, you have a right to request erasure of your personal data. You also have a right to request that UK Print Studio restrict its processing of your personal data.
4. How and why do we process your personal data?
Our aim is to be as transparent as possible regarding how and why we process your personal data. We only process personal data that you have chosen to share with us.
4.1 Processing before making a purchase
In order for us to communicate with you and to receive feedback from you, we need to process your personal data. If you do not provide us with personal data for these purposes, we will not be able to provide you with the service or answer your questions.
If you have created a customer account and left an item abandoned in your cart, we will use information about your cart and your email address to remind you of this. Our legitimate interest is to make it as easy as possible for you to purchase the product you have showed an interest in by placing them in your cart.
In order to answer any questions via email or the chat function on our website, we will use your name, contact information and any information that you’ve provided to us in order to get back in touch and provide you with the answers you require.
In order for us to comply with consumer protection laws, we will process your name, email address, postal address and information about your order to fulfil a returns request, including payment method in order to change your product in line with our returns policy. Your data will be held for twelve (12) months following your last order.
Your personal data will be processed in order to handle any complaints and or disputes for the duration it is ongoing until resolved. We will also be required to comply with legal obligations i.e., accounting laws and money laundering and as a result will process information from your purchase such as invoice details, name and contact information.
4.2 Processing necessary for the purchase
In order for us to carry out your purchase, for example to be able to deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory or other requirements, such as the accounting law's requirement to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us.
Your name, contact details such as email address and delivery address, order information and chosen payment method will be used as necessary to administrate and complete your purchase as well as to communicate with you regarding your purchase or delivery. Your details will be held for a period of twelve (12) months from the date of your last order.
Please note that our payment provider process personal data in order to administrate your payment of the order. Our payment provider is independently responsible for such processing. Our payment provider also allows you to choose an easier way to make a purchase by automatically filling in your personal data or to be remembered at your device.
4.3 Processing to obtain reviews
In order to send emails requesting reviews after your purchase, we require to process your personal data. Your name, email address and order ID will be used. Our legitimate interest is to contact you with a request to review the customer experience and product you’ve purchased, in order for us to make the experience better for both you and other customers.
4.4. Processing to manage your customer account
In order to manage your customer account, we process your personal data for the performance of our contract with you. If you do not provide us with personal data for this purpose, we will not be able to provide you with your customer account.
We will process your name, contact details, cookies and IP-address, user name and the postal address you want your products delivered to. This processing is necessary for us to create a customer account for you to make it easier for you when returning to make future purchases.
4.5 Processing in order to communicate news and relevant offers
In order to send newsletters and relevant offers to you we will use your name, email address, purchase history, email interaction history (opens, clicks etc) cookies and IP-address. When you choose to subscribe to our newsletter, we process your personal data based on your consent.
When you have made a purchase, we process your personal data based on our legitimate interest to send relevant direct marketing. We only do this if you have made a purchase from us and not objected from receiving marketing. If you have chosen to receive newsletters and relevant offers, we will send those to you until you unsubscribe to our newsletter.
If we send you marketing communication based on our legitimate interest, we will send you such marketing for one (1) year after your last purchase, unless you object to receiving marketing from us earlier.
In order to market our products on our website we may publish your pictures/videos that you have shared on your personal social media pages and tagged #ukprintstudio We will continue to process your personal data until you declare you no longer want us to show your picture on our website.
A cookie is a small text file that is stored on your computer when you visit a website. UK Print Studio uses this information for statistical purposes, to keep track of actions performed by visitors on our website, and to improve and personalise the user’s experience of the website. There are two types of cookies – persistent and session cookies.
1. Persistent cookies are stored on the user’s computer for a certain period of time.
2. A session cookie is only stored on a user’s computer while the user is navigating the website. As soon as the web browser is closed, session cookies are deleted.
5.1 How are cookies used?
5.2 How do I delete cookies?
If you do not want cookies to be used, you can disable them from your web browser’s Settings tab (visit your browser’s Help page for more information). You can also delete cookies in your web browser which have been stored from previously visited websites.
5.3 Advertising & Marketing
Google Adwords - a cookie is set, and a pixel is used to track your journey and experience on our website in order to customise the content of Google Adwords' program and to optimize the advertising on the Google Ads platform.
Facebook & Instagram ads - a cookie is set, and a pixel is used to track your journey and experience on our websites in order to customise the content of Facebook’s and Instagram’s ad program and to optimize the advertising on the platforms.
TikTok Ads – a cookie is set, and a pixel is used to track your journey and experience on our websites in order to customise the content of Tik Tok's ad program and to optimize the advertising on the Tiktok platform.
Google Tag Manager – used for handling tracking on the site.
Google Analytics - several cookies are set by Google Analytics to understand how customers use the site and how we can improve the user experience.
Google Optimize - a cookie is set in order to be able to perform A/B testing on the site. The cookie determines which version of the site the visitor will see and allows the visitor to see the same version each time visiting the site.